// Case Studies

Production systems. Measured outcomes.

How Dearborn Labs builds and deploys AI inside insurance carriers. Real systems, real numbers, in production today.

Customer Servicing AI · Clearcover Insurance Company

AI servicing that cuts cost while raising satisfaction.

An AI servicing agent fronts 17,000+ monthly contacts across chat, mobile, web, and voice, 24/7. Roughly 47% of contacts resolve without ever reaching a human, eight action-oriented workflows run in production, and servicing expense as a share of earned premium fell roughly 45% — while customer satisfaction improved 24 points.

Lower Servicing Expense

~45%

Resolved by AI

~47%

Monthly Conversations

17K+

CSAT Improvement

+24 pts

Claims AI · Clearcover Insurance Company

Live in Production

TerranceBot gives every adjuster half a day back, every week.

An agentic AI Claims CoPilot deployed across 16 claims workflows. Median 34-second response times across ~500 daily invocations. 617 hours returned to adjusters every month — a nearly 20% productivity lift, without a single new hire.

Claims Automation · Clearcover Insurance Company

Live in Production

DiSCoBot cuts time to liability determination 28%.

A conversational AI agent that captures a complete first notice of loss before a human rep ever picks up the phone. Across a 6-month study covering 3,302 claims: 28% faster liability determinations, 25% faster first payments, and 65% more investigative topics covered per call.

Liability Determination

// More case studies coming as carrier partner deployments graduate from build to scale.

// Capabilities delivered